The HelloFresh box is made from thick cardboard and it is printed with their fun and colorful logo on the sides. It makes it easy to tell your box has arrived. On the inside, the box is insulated and comes with a large ice pack at the bottom where your meats and fish are.
When the box is opened, the first things you see are an envelope with coupons, the recipe cards, and a cute little booklet with info about HelloFresh. You pull up the insulated flap and your bags of ingredients are divided up by meal. Underneath the bags, you will find the large cooler pack and your proteins. All the meats in my box were still perfectly chilled so I knew nothing was compromised. The little baggies of ingredients for each recipe made them easy to store in the fridge and keep all ingredients separate. Everything was done perfectly and I did not think there were any issues. The Good: Meals are delivered every week if you so choose.
You can skip any week you want and skip back to back weeks. You can choose any delivery day you want, so you can choose to have your meal kit delivered on Monday, Thursday, Friday, etc. Having the shipping customization is a great feature other meal kit companies do not have. All of your meals for that week come in one box and are separated into bags to keep all your ingredients separate.
They also ship all throughout the summer as well. Boxes and well insulated and have a large ice pack at the bottom to keep the meat chilled and safe. The Bad: The only places they do not ship to are Hawaii and Alaska. This is not ideal and it would be nice to include shipping to those states, but it is common across all meal kit services.
The Good: HelloFresh has a great gifting option, which many other companies do not offer. You get to choose a HelloFresh gift card and gift a one-time box to friends and family members. You can choose the Classic, Veggie, or Family meal plan. You can choose an option for people and it will gift 3 meals.
You can add a special note for your recipient and when the e-gift card will be sent to their email. This allows the person you gift the meal kit to receive one meal kit with absolutely no commitment. The Bad: You can only gift them one meal kit and cannot choose to send someone a meal kit for a longer period of time, like a few weeks or months. This may be a nice feature to have and would provide more options for gifting. The Good: They offer phone, email, and live chat support. I always love the live chat option because it is convenient and fast.
They also have an FAQ page with a ton of helpful questions and answers. My first experience with the live chat was great. I was able to have my first delivery week changed by the support agent to fit my traveling schedule because I was not able to do this myself. It was easy, quick, and efficient and I was able to have full control over when I got my first box. A day later, and a few days before my box was to ship, I needed to change the delivery date again, and this is where I ran into issues.
The Bad: My second experience with the live chat was not as great as the first. I needed to change the delivery date for my first box again due to unforeseen circumstances. I contacted the live chat to have my box delivery changed to the week after. I spoke with someone very helpful and nice and they were willing to change my delivery date to the following week without any issues or struggles.
I confirmed with the chat support at least 2 times that everything was taken care of, my date was changed, and all I had to do was pick out my new meals. I was assured it was a green light and I would not get my delivery until the week after. Unfortunately, that was not the case and I got an email the day before the meal kit shipped that it was indeed coming for the first week I choose. This means the person did not correctly change my delivery date and the box came anyway.
This was frustrating since it was supposed to be taken care of. Shipping is free on all HelloFresh boxes. Veggie Box: Perfect for the vegetarian and offers farm fresh ingredients and delicious recipes. Comes with three meals per week with the option of two or four plates. Classic Box: Comes with a variety of farm-fresh ingredients, fresh meats, seafood and fun.
Can choose between three, four or five meals per week. Family Box: This box is specifically designed for families with kids and automatically accommodates four people two adults and two children. With this I would rate the recipes anywhere from novice to intermediate, with some recipes being family-friendly, specifically from the Family meal plan. Recipes are novice in the essence they have easy to follow steps, pictures, and cooking and prepping are not complicated. What takes a bit more finesse is the proper seasoning of food, which can take parts of the recipes into the intermediate category.
For a novice home cook, salting and peppering food can take time and practice to get the hang of. Depending on your plan, each kit serves a home-cooked meal for two to four people. Average cooking time is 30 minutes for each meal. They even work around dietary restrictions and specific taste preferences. But, if online reviews are to be believed, you may find that the meals Hello Fresh offers are more inspiring with larger portions compared with other meal-kit competitors.
As for customer service, at least one of our Finders found strong support as a subscriber. How do I use my coupon code? Use your coupon code by entering it when prompted: When you see Do you have a promotional code? While the company advertises that problems are resolved case by case, quick support typically results in a replacement or refund.
What sets this brand apart? Hello Fresh focuses on delivering fresh food, which is evident in its packaging. Food arrives separated by meal, making box to table a breeze.
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Customers are generally happy with how much they get out of their boxes. Plus, Hello Fresh gives its customers an easy way to save even more money: Just refer your friends! Hello Fresh keeps meals between and calories a serving, making portion control a benefit of these meal-kit services. How long you have to cancel a Hello Fresh plan depends on where you live.
A cutoff date is provided to you at signup. Hello Fresh uses a combination of recycled and new materials. Depending on the time of year, it insulates meal kits with different liners. Gabrielle Pastorek is a writer at finder. Click here to cancel reply. Optional, only if you want us to follow up with you. Our goal is to create the best possible product, and your thoughts, ideas and suggestions play a major role in helping us identify opportunities to improve.
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Hello Fresh - 3 Free Meals this season! (code inside) - Subaholic • Subscription Box Reviews
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Please don't interpret the order in which products appear on our Site as any endorsement or recommendation from us. Please appreciate that there may be other options available to you than the products, providers or services covered by our service. Sign me up! I really have not seen any worse food. In some cases I had to go and buy new ingredients to finish the recipe as they were not edible. Called and complained to the head office, got the apologies and promises that it won't happen again, only for the same thing to happen.
Love them people are fantastic on the phone food amazing cuts down my shopping bill easy to cook the snack box's are great very healthy looking forward to having them again. Cancelled my order when I moved homes. Received email to confirm my account was cancelled. HelloFresh never contacted me directly about the issue and had instead just sent it to a debt collector. Be careful with this company. Ordered a box - never turned up.
Enough said. Customer service is useless. They offer no assistance just the "facts" the have entered in their system. Like talking to a brick wall. They constantly door knock this area trying to drum up business only to be completely pathetic and not deliver on first order.
Do not fall for their rubbish! Do not bother with this company. I had my first delivery this week. The chermoula chicken came with no chicken.
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No fricking chicken! No sour cream.
My speedy Mexican nachos came with no cheese, no sour cream and a rotten avacado. Helpline was useless. They credited missing items to my next order. I'm looking forward to see how useless my next order is. Just a credit.
So three more half assed meals to enjoy. Maybe tacos with no taco? Lord knows. Worst experience on a food delivery EVER. We tried for last few months and really enjoy it. They are fresh, delicious and have all the protein, vegetable that we need with the variety of food to choose from every week. Suitable for married couple, busy mom, busy people All sorted out. Very surprised with comments made by people on here who say their food is rotten or slimy. I have been ordering from Hello Fresh for 4th week now. All my vegetables and meat arrive fresh and stay fresh until the next box arrives.
The quality is beyond expectations. Meals are healthy with lots of vegetables and meat which I s also fresh and tastes delicious.
Hello Fresh – 3 Free Meals this season! (code inside)
The recipes are easy to follow and have photos as well. Having a busy lifestyle, Hello Fresh has saved us money as we no longer order Uber or spend hundreds of dollars on groceries every fortnight that gets spoilt and gets thrown away due to having a lack of time to plan meals. Hello Fresh has helped us cut back on waste and we do not throw away any food.
You also get to pick from a range of recipes. Highly recommend to anyone that has a busy lifestyle, wants easy healthy homemade meals, and cut back on food waste. You get the exact portion of ingredients you need. I genuinely do not like grocery shopping and do a fair bit to avoid it. The worst thing about shopping at a supermarket is buying more than needed, which leads to a waste of money as well. In addition I also recommend Hello Fresh to anyone looking for convenience, reliability and stress free meals. But they only seem to care about their money and not their customers.
Their food was okay but every single week there were vegetables bruised and brown. Would not recommend!! Orders never came. Signed up for a trial for one free box. Would not recommend. Apart from being sent vegetables that have seen better days, products that had exploded inside the box from being thrown around, when I needed them to cancel for a wk and refund the money they had literally taken minutes before I contacted them they refused. So they have gained one wks money but lost the months of regular service I would have paid for. I didn't mind buying my own carrots to replace the old ones they sent but bad customer service has forced me to cancel for good and try another service.
I got the box delivered to the wrong address, I tried to contact them they promised to send an email so I can fill a form for the refund, but instead they closed my account and never returned my money.